WHATISDOMENET HOWMANYCOUNTRIESARE thefreedomtodecidehowtopromote FROMDOMSECURITY? INVOLVEDINENET?WHICH DOMeNETtoitsclients. ENETTEAM:DOMeNETisanonline COUNTRYISTHEMOSTACTIVE? DOMMetalux,forexample,promotes orderingportaldesignedexclusively SURAJ:DOMeNETwaslaunched17 DOMeNETbymakingintroductory forourcustomers(locksmiths,specia- yearsagoin2003atDOMSicherheits- videosforitscustomers.Othercom- liseddealersandwholesalers). technikinGermany,whereithasbeen paniesintroduceDOMeNETthrough continuouslydevelopedtothisday. newslettersorrunningsalespromoti- WHATCANCLIENTSDOONENET? Itisbuiltwithamodularsystem;this onsthroughtheplatform. ENETTEAM:WitheNET,customerscan meansdifferentDOMcompaniescan doanything.Theycanorderalmost startwithsomeproductsandslowly PETRA:InGermany,theplatformis allofourproductrange:cylinders, buildalargerproductportfoliointo activelymentionedinthecurrentprice keys,masterkeyplans,spareparts, theirsystem.Currently,wehavemore list.Duringvisits,oursalesrepre- mechanicalanddigitalproductsas than1,000customersusingDOMeNET sentativesalsopointoutthemany wellaspromotionmaterials.Theycan fortheirbusinesspurposes. advantagesofDOMeNETtoourclients alsodownloadcustomer-specificdo- toencouragemorecompaniestogo cumentsandproduct-relatedsoftware Bytheendof2020,weaimtolaunch online. fromeNET. DOMeNETtosevencompanies: DOMUK,DOMMetalux(France),DOM HOWCANENETHELPDOMSECURITY Notonlycantheyorderanddown- SchweizAG,DOMNederland,DOMCR TOPROVIDEABETTERSERVICETO load,eNETallowscustomerstotrack (Italy),DOMTitan(Slovenia)andDOM CLIENTS? theirorders,vieworderhistoryforthe MCM(Spain). PETRA:Wearenowlivinginaconnec- pastthreemonthsaswellascontact tedworld,ane-commerceworld.Not theirresponsibleaccountmanageror HOWDOESDOMSECURITYPUSH onlyinB2C,butmorecustomersin customerserviceteam. ENETASTHEPRIMARYORDERING theB2Bsectorarealsoexpectingan TOOLFORTHEIRCLIENTS? onlineplatformtoplacetheirorders ENETTEAM:Eachcompanyisgiven andtointeractwiththecompany. 22|BestofDOM