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COULD product. We wanted to create a service YOUR SERVICES? YOU TELL US MORE ABOUT where customers didn’t have to do MARKUS: Some customers, THE INITIATIVE? extra paperwork or send us samples. particularly locksmiths, know us and MARKUS: DIS is a dedicated after-sales And so we built up a small company to come directly to us. Others ask their service which specializes in producing achieve shorter workflows and, for our local account manager for small small quantities of industry cylinders. dealers, it was easier to place the quantities and they then send the or- We founded DOM Industry Services orders and receive an even better ders to us in Vienna, we produce it and (DIS) back in 2018. service with a shorter response time. send it to the customer. Essentially, if you want small industry quantities, RALF: From time to time, MARKUS: It used to be quite a you go to DIS. our customers will require replace- challenge when large customers ment parts after a lock is damaged or a ordering 20,000 pieces expected the RALF: DIS provides quick turnaround key is lost. They can order from the DIS same service for smaller orders. But times and a competitive pricing after-sales service to get exactly what DOM Austria was a small company structure to meet the needs of these they need. set up to produce small quantities, so customers. And now we also have the with the introduction of DIS, we were eNET platform for DIS products so our WHERE DID THE INSPIRATION FOR able to handle it better. Also, with customers can order online and the DIS COME FROM? very old master key systems, there’s a order goes directly to DIS. So it’s even RALF: It was born from the fact that lot of administration for a big factory easier and quicker. we had a lot of small orders from our to produce just a couple of cylinders distributors. This required a more spe- whereas we can turn it around quickly cialist operation with the know-how with our smaller structure. 92 | Best of DOM