Right now, trust and transparency is in electronic format, and by digitising Not only does this lead to better essential for business. That has always their accounts and archives, they have service, but the customer-centric been the case. But what’s increasingly made significant progress in regulatory approach has a cumulative benefit. clear is that it’s not just what you do - compliance, operational efficiency and Solutions are also fed back to but how you do it - that matters. reduced costs. customers, which strengthens our relationship with them. In addition, Integrity has always been at the core With more than 5 years’ worth of the project has the transformational of DOM Security’s values - if you’re paperwork digitised, it is estimated effect of including more employees in the business of providing that staff have saved up to a week’s across the business in a customer security, it has to be. But as we’ve time by not having to physically focused culture. grown, together with our parent visit the archives or manually create company SFPI, it’s been important to records. Antipanic now intends to pass A THRIVING WORKFORCE formally describe what our vision for on this expertise to other companies in The new offices secured by Omnitech industrial responsibility is. And we’ve the group, so that they too can benefit Security were born out of a desire to seen a transformational effect in from the advantages of digitisation. help it’s people thrive, so it fits well doing so. with our corporate responsibility GATHERING ENDORSEMENTS objectives. As a software specialist that Our corporate social responsibility In Brühl, the base of DOM Security’s creates security solutions for many has crystallised into four areas: German operations, the team had different environments, it made sense commercial, managerial, been reporting high levels of customer that the company also consider environmental and financial - satisfaction for some time, but recently the space it provides for its staff. fundamentals that allow us to took their commercial responsibility Omnitech Security has a wide range be efficient while protecting the a step further. By introducing a Net of expertise as an IT-based security things that are most valuable to us. Promoter Score, they can now track business from design to installation to not only customer satisfaction, but sales and support functions - many of SHARING EXCELLENCE IN EFFICIENCY also enthusiasm - measuring how which require their own working area. For example, in the area of financial likely customers are to recommend responsibility, Antipanic, our panic DOM to others. Such an endorsement device specialist, which is widely is a strong indication that we are doing recognised for its excellent quality things right. The data collected can of service, has been working to also be used to set standards for develop a new level of excellence best practice, which in turn translates in administrative performance. into concrete actions to address Regulations in Italy require any potential shortfalls in companies to keep their accounts customer experience. OMNITECH SECURITY Member of DOM Security By designing a mix of spaces for its new building - intimate and communal, indoor and outdoor, formal and relaxed - Omnitech Security has opened up ways for colleagues to focus on their own tasks while still collaborating with the wider team. ANTIPANIC DOM GERMANY Member of DOM Security Best of DOM | 9