Industrial responsibility: Time to go forward Our ambition to become a leading advocate of industrial responsibility, is underpinned by the growing pace of global environmental transition, health and commercial standards and increased demand for safety of goods and services. We define four dimensions contributing to industrial responsibility and our concrete actions to realize our ambitions. Previous page Enviromental responsibility Going one step forward to become carbon neutral & reducing by 15% energy consumption regarding the indicator. Managerial responsibility Making sure at least 90% of our employees feel “committed” (considered & satisfied) within their company. Commercial responsibility Defining and monitoring customer service rate (reliability of quality and delivery time) and reaching a minimum average service rate of 90%. Financial responsibility Having at least, 80 % of invoices and order documents “digitized” in all companies which have an accountant.